Frequently Asked Questions
🔒 Safe & Flexible Egypt Tours – Book Direct with Confidence
🏅 Trust & Safety
Is Pyramids Trips a licensed tour operator?
Yes! We’re a government-licensed Egyptian company with offices in Cairo. All guides are certified Egyptologists.
How do you ensure my safety during tours?
24/7 support team in Egypt.
Vetted partners: Hotels, drivers, and boats meet strict safety standards.
Are you affiliated with global travel platforms?
We adhere to the same strict standards as top platforms like Viator (registered supplier) but cut out middlemen fees when you book direct.
🚗 Travel & Logistics
What’s included in tours?
Private AC transport, licensed guide, entrance fees, bottled water.
Excludes: Personal expenses, tips, optional add-ons.
Can I customize my itinerary?
Absolutely! Tell us your interests for a tailor-made trip (no extra fees).
Do you operate beyond Cairo/Giza?
es! We partner with Egypt’s best local guides in:
Luxor/Aswan: Nile cruises, Valley of the Kings.
Red Sea: Snorkeling, desert safaris.
Alexandria & Siwa Oasis.
How are your guides selected?
Only certified Egyptologists (10+ years’ experience) fluent in your language.
💳 Booking & Payments
How do I book securely on your website?
Our Bokun-powered booking system (used by leading tour companies) ensures smooth reservations.
Bokun is a TripAdvisor company.
Stripe payment processing (PCI-compliant) for secure credit/debit card transactions.
Why book direct instead of third-party platforms?
Lower prices (no commission fees).
Faster support from our Cairo team.
More flexible customization (we adjust tours personally).
What payment methods do you accept?
Credit/debit cards (Stripe secure processing).
Bank transfers or cash (USD/EGP/EUR) upon arrival for private tours.
Is my payment protected?
Absolutely! All online payments are encrypted via Stripe. Book with peace of mind.
What’s your cancellation policy?
We offer Viator-level flexibility:
Free cancellation 24–48 hours before most tours (varies by activity).
Full refunds for cancellations due to flight delays/emergencies (with proof).
What if Pyramids Trips cancels my tour?
Rare, but we guarantee a full refund or free rebooking.